Messaging

Message targeting

Personalize messages using rich data from every major retailer.

Your customers aren’t all the same—and your messaging shouldn’t be either. Our advanced message targeting capabilities help you build precisely defined audience cohorts using a combination of demographic, psychographic, and purchase data collected across your website and major retailers, such as Amazon and Walmart.

With this granular visibility, you can segment shoppers by their interests, buying patterns, and preferences, ensuring every message resonates on a personal level. Whether you want to re-engage loyal customers, win over competitor buyers, or introduce new products to high-potential audiences, you’ll have the tools to tailor outreach with confidence.

By delivering communications that feel relevant and timely, you’ll see stronger engagement rates, increased conversions, and deeper brand loyalty.

Shopper OS

Apps

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Message creative

Build tailored campaigns with creative that adapts in real time.

Standing out in a crowded inbox takes more than clever copy—it takes creative that feels personal, relevant, and timely. Our messaging platform’s AI-powered creative capabilities allow you to build campaigns that adapt to each audience segment automatically. From headlines and images to offers and calls to action, every element can be customized to reflect what resonates most with your shoppers.

As campaigns launch, the system continuously monitors open rates, clicks, and downstream conversions. Using this intelligence, it automatically shifts your messaging mix toward the creative assets that outperform the rest—so you’re always investing in what drives real results.

Message research

Build messaging strategies grounded in real customer insights.

Every shopper interaction is an opportunity to build trust and drive action—but only if your messages feel relevant and welcome. With our message research capabilities, you can move beyond assumptions to design outreach strategies rooted in real shopper insights.

Launch targeted surveys that explore every dimension of your communications, from the channels your audience prefers—like text, email, or push notifications—to the frequency and creative that keep them engaged. Analyze responses by demographic, psychographic, and purchase behavior to understand exactly what motivates each segment.

This intelligence empowers your team to craft messaging that strikes the right balance between persistence and respect.

Surveys

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Message channels

Connect across text, email, and push to stay top of mind.

Our message channels capability allows your brand to connect with customers effortlessly across every medium that matters.

With this flexible solution, you can craft and deliver messages via text, email, push notifications, or in-app alerts—all from a single, unified platform.

Whether you’re welcoming a first-time buyer, reminding a loyal customer about an abandoned cart, or sharing exclusive offers, your outreach will always feel coordinated and consistent.

Shopper OS

Apps

Message campaigns

Create winning campaigns with proven templates.

Product recommendations

Suggests tailored products your customers will love.

Reward recommendations

Highlights personalized rewards to inspire engagement and repeat purchases.

Order confirmations

Confirms purchases instantly with clear, reassuring details.

Review requests

Invites shoppers to share feedback on recent purchases.

Reorder requests

Reminds customers to replenish their favorite products.

Abandoned cart reminders

Nudges shoppers to return and complete their purchase.

New product announcements

Announces fresh arrivals to spark interest and excitement.

Survey requests

Asks customers for insights to improve their experience.

Message automation

Trigger personalized outreach as shoppers engage across retailers.

Imagine being able to engage every customer at precisely the right moment—without lifting a finger. Our message automation capability makes this possible by combining powerful triggers with real-time shopper behavior across all major retailers.

Whether a customer browses your products online, completes a purchase in-store at Home Depot, or signs up for a subscription on Amazon, your messaging program can instantly respond with relevant, personalized outreach. Send a thank-you email moments after a transaction, a reminder when a product is about to run out, or a special offer when someone hasn’t engaged in weeks.

Each automation is customizable, ensuring your brand voice remains consistent while delivering messages that feel timely and personal. With intelligent automation, you’ll build stronger connections, drive repeat purchases, and maintain engagement effortlessly.

Shopper OS

Apps

Message analytics

See how your campaigns perform across every touchpoint.

Every message you send tells a story about your brand—and your customers’ response writes the next chapter. With our message analytics capability, you gain a transparent, unified view of how your communications perform across every major retailer, channel, and audience segment.

Track open rates, clicks, conversions, and downstream sales to understand precisely which messages spark action and which need refinement. Whether you’re reaching customers via email, text, or push notifications, you’ll have access to real-time metrics that reveal what’s working.

Our platform aggregates engagement data across all touchpoints, so you can see the complete impact of your campaigns—even as shoppers move between channels and retailers.

Shopper OS

Apps

We get results

See how leading brands unlock growth with our messaging technology.

280K

Number of opt-in retail shoppers in CRM

Garden of Life used Stackline’s CRM and messaging solutions to build direct connections with retail shoppers—messaging campaigns drove 33% open rates and $11 ROI.

Reach shoppers anytime with messaging that drives results.