Discover insights that drive smarter decisions and higher customer value

Get a clear picture of who your customers are and how often they choose your brand. Our repeat and customer tiers capability breaks down your audience into meaningful segments based on purchase frequency, so you can see exactly how each group contributes to sales and profitability across Amazon, Walmart, Chewy, and other leading retailers.

From one-time buyers to your most loyal shoppers who purchase five or more times, you’ll gain the clarity to understand the true drivers of growth.

Dive into the specific audience types that represent your most valuable shoppers and activate strategies to acquire more customers like them.

Gain an unprecedented understanding of how your customers remain engaged with your brand across every channel and retailer.

The retention analytics data set delivers a panoramic view that goes far beyond basic metrics. You can track which shoppers continue to buy from you, which lapse over time, and which migrate to competitive brands. This holistic perspective uncovers valuable insights into the real drivers of loyalty and churn since it captures data on every shopper over a five year time horizon across all major retailers.

By analyzing year-over-year retention and churn trends, you’ll see exactly how your performance stacks up against competitors.

Armed with this intelligence, you can build targeted messaging, marketing, and advertising campaigns that retarget shoppers at the right time to ensure you keep them coming back.

Understand exactly which customers create long-term impact for your brand.

Our lifetime value analytics capability empowers you to measure customer value across every major channel and retailer, from Amazon to in-store purchases. You’ll see how LTV varies by demographic segments, purchase cohorts, and shopping behaviors, giving you a nuanced view of what drives sustained revenue.

Compare your performance against competitors to benchmark progress and identify untapped opportunities to increase profitability. Whether you’re analyzing first-time buyers or your most loyal customers, these insights make it clear where to invest your resources for maximum return.

By aligning advertising, promotions, and retention efforts with the retailers and audience types proven to deliver high lifetime value, your teams can design strategies that grow revenue more profitably.

Your success hinges on how well you understand and respond to customer sentiment.

Our satisfaction research module equips you to measure precisely how shoppers feel about your products and brand across every channel. From net promoter scores to detailed CSAT metrics, you’ll have the tools to capture authentic feedback that reveals where you shine and where expectations are unmet.

With advanced audience targeting, you can collect input from specific segments—from new customers on Amazon to loyal repeat buyers at Best Buy—so you always know which groups are thriving and which are at risk of churn. This level of granularity empowers your teams to prioritize improvements, refine messaging, and tailor experiences that resonate deeply.

Equipped with clear, actionable insights, you can build strategies that convert occasional purchasers into passionate brand advocates, foster retention, and stay ahead of evolving customer expectations.