Uncovering hidden market opportunities through shopper research

200
Verified filtered water bottle buyers surveyed
Client
LifeStraw
Department
Hydration & Filtration
LifeStraw surveyed 200+ verified filtered water bottle shoppers to uncover usage drivers, competitor gaps, and growth opportunities. In under three weeks, they gained insights to guide brand repositioning and strengthen category strategy.
The challenge

As the water filtration category has evolved and become more mainstream, LifeStraw was looking to refresh its understanding of their core customer – and how to best reach target audiences.

“We've had a lot of conversations about what the primary use case for our water bottles is, whether our content is speaking to the right person, and whether our advertising and promotions are reaching the right people," explained Josh Fogerlie, National Account Manager for Amazon.

The stakes were significant. LifeStraw is continually investing in new product features and marketing approaches – and wanted to ensure that innovation and messaging was resonating with today’s shopper.

The solution

Stackline’s Strategic Insights team partnered with LifeStraw to rapidly design this custom research. Stackline leveraged its proprietary Shopper OS consumer audience and cross-retail purchase data to segment shoppers who were verified, recent purchasers of the category.

Using advanced feature and benefit relevancy frameworks alongside traditional survey methods, the research evaluated purchase motivations, usage patterns, brand consideration, and switching factors across 10+ variables.

The results delivered strategic insights that helped reshape LifeStraw's go-to-market approach. A previously underestimated usage occasion was driving purchases at nearly 2x the expected rate, creating significant whitespace opportunity for marketing repositioning.  

Competitive intelligence uncovered market vulnerabilities, showing that a substantial portion of competitive purchasers remained open to brand switching.  The research identified specific switching triggers that aligned with LifeStraw's core advantages, highlighting clear opportunities for competitive positioning.

"What I'm most excited about is taking this and deploying this with our marketing team.  We now better know our shopper – and can iterate on ways to reach them,” said Fogerlie.

The insights enabled LifeStraw to realign marketing messaging, refocus product development priorities, and identify specific competitive opportunities within less than a month from program design to completion.

Feedback
Often, surveys confirm hypotheses our team already had. But this piece of research opened up new avenues for understanding our shopper base – and activating accordingly.
Josh Fogerlie
National Account Manager, Amazon
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